Business communication has changed as a result of the internet, from email to live chat, but one channel hasn't changed: the phone. A telephone system allows direct, immediate contact, and will always play an important role in customer interaction for many businesses.

In addition to that, phone systems play an important role in internal communication as well. It's true that some employees are able to contact one another through Slack or Teams, but a phone call is much more immediate and effective.

You might be considering new options for expanding your business's phone system. Office 365 has additional phone system options that can unify your communications channels under one umbrella if you already use Teams and Outlook. It might just be time to try something new.

PBX (private branch exchange) services are available through Microsoft Teams and Office 365 as part of a larger package. Also, you can set up phone lines using a Silver Microsoft Partner, Siemcom, for Microsoft 365 phone systems in UAE in addition to email and live chat through Outlook and Outlook.com.

What can a Partner Company of Microsoft 365 Phone System in UAE Do for You?

Partner companies have expertise in managing Microsoft applications, so you don't have to worry about managing your own deployment. Licensed companies have extensive experience leading design, upgrades, and migration projects for Office 365 and can plan and implement email migrations across a variety of platforms.

Various deployment options are available, as well as local 24/7 support. You can benefit from a partner company's expertise and experience in ensuring a seamless transition, less time wasted on administrative tasks, and more time to focus on your core business.

You get simplified IT management for your modern workplace. Let’s see how here below:

Business-Class Email

Using any internet-enabled device, you can access email, contacts, and shared calendars. You can also send messages up to 25MB in size. It is built with Exchange email technology and includes spam and malware protection.

Online Meetings

With screen sharing, audio, video, virtual whiteboards, polls, and shared notes, you can hold scheduled or ad-hoc online meetings for up to 250 participants. Customers and partners can participate using any HTML5 browser.

Online Document Storage and File Sharing

With 1TB of cloud storage, you can store, backup, and easily share files. Almost any device can access files, they are synchronized offline, and they are available without an internet connection.

Private Social Networking and Collaboration

You can use social media to stay connected, share information across teams, and make faster, more informed decisions by establishing a company social network.

Additionally, you can reduce your headaches by reducing your IT infrastructure with a simplified IT management solution. A continuous backup process and disaster recovery capabilities ensure content's safety across global data centers.

An expert can offer a financial-backed service level agreement. So, you will have peace of mind knowing your services are always available with a 99.9% service level agreement that is financially backed.

You can run it in a virtual desktop environment. A Lucidity virtual desktop, Managed Desktop, can be deployed to run Office 365.

An expert desktop support team provides local technical support and 24/7 support for Office 365 subscribers.

Your business can grow quickly if you scale it right. You can grow with Office 365. Purchasing an additional license is all it takes to add a new user.

You only need to license what you need. Depending on the capabilities and price point of each user in your company, Office 365 offers a wide selection of plans.

Why is Siemcom for Office 365 Phone System Planning & Implementation?

Having a thorough understanding of the technologies behind Office 365 is one of Siemcom's strengths.  Lucidity has been working with Exchange email hosting, SharePoint, and Skype for Business for many years.  It is our team's specialty to configure and migrate customer information and workloads to these products.

Contact us if you need Office 365 licensing. The best pricing and incentive schemes are available to us since we are direct one of the Microsoft CSP partners.

The increase in the competitiveness of business has resulted in organizations looking for call center solutions for deploying their work to increase customer satisfaction. These call centers will enable additional agents to handle the off-hour calls. This will facilitate the hassle-free scalability of your business without the need to invest in infrastructure or maintenance. These centers of cloud-based call center solutions in the UAE, where the agents work with the help of headsets for Microsoft Teams in the UAE, will connect to the customers with skill-based geographical routing and Interactive Voice Response menus. This will help in increasing business agility, and your organization can better adapt to market trends, which will play a crucial role in lowering costs and increasing customer satisfaction.

Key Features Of Cloud-Based Call Center Solutions

Having an interconnected network of call centres where the agents can resolve customer queries, is imperative in today’s world for any business to thrive. A cloud-based interactive call center has the following features:

●  Call Routing: The incoming calls can be routed to the agents who are available, and proper routing strategies are used to optimize the time of the agent as well as of the customer.

●  IVR: Intuitive voice responses are generated to better engage the customers who are looking for information and guide them in finding the right agent.

●  Call Recording: All calls are recorded for quality training purposes. These agent interactions are used to study customer complaints and grievances, and they help in better compliance recommendations. 

●  Call Queue: The generation of smart queues helps in managing waiting calls better, and this system optimizes the number of agents working with the organization.

●  Encrypted Calling: In order to maintain security, all calls go through a level of encryption. These call centers comply with the leading security standards.

●  Voicemail: If any call gets answered, the customer has the option to leave a message via voicemail. This is instantly mailed to an agent or a group so that quick action can be taken and the customer can be sent a response at the earliest.

●  Live Monitoring: The feature of live monitoring helps in tracking sales statistics and gives insights into the agent’s performance.

●  Call Barging: The live monitoring panel gives access to a person in charge to barge the calls and listen to the live conversation. This feature is used in instructing an agent during a live call.

Nowadays, technological advancement has completely changed the mode of doing modern business as more people work remotely and they need instant on-demand communication to make their work easy and simple. In order to be innovative and maintain a quality relationship with partners, suppliers, internal teams, investors, and customers, business organizations around the world need a viable mode of communication. In this context, the video conferencing system has become increasingly popular and the most effective communication mode for small, medium, and large organizations.

Video conferencing provides you with an opportunity to conduct meeting with your internal team or coworkers face-to-face without being present physically. Read this blog till the end to know the importance and benefits of the Polycom video conferencing system in the UAE.

What Is Video Conferencing?

Video conferencing refers to online meetings that take place through the internet by connecting video conferencing systems to the meeting rooms by using smart electronic gadgets and devices like laptops, computers, smartphones, and other such devices that embed webcams or cameras. A video conferencing solution that is equipped with a screen sharing facility makes your workspace more connected, productive, and engaged.

Benefits Of Using Video Conferencing For Your Business:

#1 Empower The Digital Workforce:

Installing and maintaining a video conferencing system can help you create a more collaborative and effective work culture in your office. You can develop an empowered digital workforce for your business. With the help of this system, your employees can maintain effective human connections regardless of their physical location which improves the quality of their work and speed-up the decision-making process.

#2 Simplify Managerial Functionalities:

Top-notch video conferencing solutions can provide you with screen-sharing and instant messaging facilities. It improves your workforce’s ability to collaborate globally. A comprehensive online meeting solution with a simple and reliable user interface simplifies your managerial operations and functional competence. A dependable video conferencing solution likePolycom conferencing system in the UAE can make your team fore focused and productive.

#3 Improves Organizational Communication & Work Culture:

An efficient video conferencing system increases the communication reliability of your business. It helps your workforce to become more flexible and productive at the same time. You can bring your remote workers face-to-face by using this system while lowering their traveling costs. In addition, it can help you boost the productivity of your business by improving your office culture.

#4 Saves Money And Time:

Video conferencing delivers a more collaborative and productive meeting environment to businesses. Your employees will be able to save a lot of money by avoiding traveling. You will be able to recruit the best talents available and allow them to work from anywhere you can efficiently reduce your operational costs. Video conferencing solutions also help you save a lot of time by arranging and conducting meetings from anywhere.

Why Should You Consider Our Services?

If you have a business in the UAE that needs an effective video conferencing solution like Polycom, Siemcom, the leading company for IT and networking products can help you install and maintain Polycom video conferencing solutions by providing you with a range of Polycom solutions including Poly Studio X, Poly Studio X30 with TC8, Poly trio, and Poly Studio X50 with TC8. Polycom video conferencing solution can be used with other video conferencing equipment that can help you make low conference calls while enhancing your productivity.

A cloud contact center, simply defined, is a web-based facility that efficiently manages all inbound and outbound customer communication channels for an organization. This system is hosted on an internet server and from this central point, all the inbound and outbound calls to and from the customers are handled by the contact center executives. Interactions with the customers are established through voice calls, messages, emails, social media, and via different digital mediums that can be easily and conveniently accessed from anywhere and everywhere virtually.

What are the Advantages of Cloud Contact Center Solutions in the UAE?

There are a number of advantages of a cloud-based contact center in the UAE, and in this blog, we will discuss some of the major ones.

A Cloud Contact Centerreduces the costs and provides an improved return on investment (ROI). Deploying a cloud-based contact center results in huge cost savings. There are no upfront licensing fees, additional maintenance charges, up-gradation costs, and the annual or monthly subscription costs are also much lower.

Working remotely becomes much easier with cloud contact center solutions in the UAEoffered by Siemcom. Such a web-based facility offers the utmost flexibility to the staff in providing remote support.

Implementing and deploying a cloud contact center are easy and take less time because the software for such a contact center is installed on local servers and so, the set-up can be done much faster. The software can be accessed by users online.

There are options to create a state-of-the-art multichannel contact center if you opt for a cloud-based solution. You can also make the best use of several advanced features that come with it.

 Furthermore, there are increased options for scalability when it comes to a Cloud Contact Center in the UAE. You can easily add additional seats and bring more agents on board to handle an increased volume of inbound calls.

ACloud Contact Center in the UAEoffers great data integrity and security. Such a SaaS application is managed by tech experts, who maintain the security of the infrastructure in compliance with the national and global security standards.

 A cloud-based contact centerdelivers better customer experiences.

Siemcom is the leading provider of cloud contact center solutions in the UAE.It is an authorized partner of ZIWO Cloud Contact Center, which helps you to manage your organizational phone calls, WhatsApp messages, SMS conversations, and all communication channels in one place seamlessly. It also facilitates API (Application Programming Interface) and CRM (Customer Relationship Management) Plugins. This simple to use and fully programmable customer engagement platform provides you with the facilities of call tracking, maintaining call data records, call masking, call whispering, conducting end call surveys, connecting the roaming agents with the customers, and a lot more.