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Enabling Microsoft Teams Business Phone System with Direct Routing 

                Many businesses are using Teams because of the benefits of conducting seamless video conference, files sharing and chats on one single-platform. Moreover, Microsoft Teams Phone System allows businesses to connect external phone lines.

Microsoft Teams telephony uses IP-based voice connections that are generally referred to as SIP Trunks to make uninterrupted connections across the globe. Siemcom offers Microsoft certified Session Border Controller (SBC) that is required to make connections between Teams and the phone lines. With us, organizations will experience a secure and reliable service to make telephone connections seamlessly.

What is Direct Routing

Direct routing is a set of tools that mediate between your on-premises PSTN or SIP trunk and MS Teams Phone System utilizing an SBC. Either physical or virtual, an SBC can be located on-premises or in a cloud data centre. An SBC functions in the same way that a gateway router connects the internet to an internal network. SBC arbitrates between the received phone calls and Microsoft phone system. The session is then passed through to the Microsoft Teams client and then to the intended user. In the same way, an outgoing call is routed through to the SBC, and then to the recipient via the existing PSTN or SIP trunk. This is a very elegant solution and is fully scalable from just a few users to tens of thousands. Whether you need Microsoft Teams PBX or Microsoft Cloud Phone system or Microsoft Teams Telephony integration in UAE, we are here to help.

Benefits of Opting for Direct Routing

There are some other good reasons to opt for direct routing courtesy of a certified SBC. Here are just a few of them:

  • Phased Migration – One of the biggest challenges when implementing a Microsoft workstream collaboration solution like Teams is migrating from your legacy PBX. With direct routing, you can adopt a phased approach by migrating users individually or in groups. Certified SBC's uses powerful software applications to make this process as quick and easy as possible.
  • Monitoring and Reporting – Although you can get a reasonable amount of information about your Microsoft Teams deployment from the Microsoft online control panels, the data is limited to the Microsoft UC client and the Microsoft environment. Because the SBC sits between your Microsoft environment, endpoint devices and the PSTN or SIP trunk provider, a centralized management tool like SBC's can let you monitor call quality closely and deliver a much-improved quality of experience (QoE).
  • Media Bypass – This reduces the traffic flowing to and from the Microsoft data centers and allows the call media to be directly routed to the SBC. This dramatically increases the call quality while also decreasing the amount of network traffic.

Direct routing lets you retain your existing PSTN or SIP trunk lines, no matter the size of your enterprise. It reduces the total cost of ownership by giving you lower calling charges and helps you get total control of your communications solution.