Why Is It So Advantageous to Opt for a Ziwo Call Center in the UAE?

02-12-2021 07:08 PM By zebratechiessolutions

Every business organization has to have a well-built and functional communication network that can form a solid foundation for the business entity. Without a proper communication network or system, a corporate establishment cannot function smoothly. There are several notable providers of communication and IT solutions who can capably fulfill all your corporate communication needs, however, you have to choose one very wisely. Hire Siemcom, as this company has extensive exposure and rich experience in offering different types of communication, Telecom, and IT solutions, IT infrastructure and wireless network design and implementation for industrial and commercial applications in the UAE. It is a highly reliable systems integrator reigning in the IT and communication field in the UAE offering voice, networking, and video conferencing solutions.

Siemcom is a Notable Ziwo Partner in the UAE

Ziwo is a cloud-based contact center software in the Middle East offering highly efficient, impeccable, and reliable contact center solutions since the last decade. With Ziwo in the UAE, you can avail of the best call center technologies and specialized solutions for your organization. Siemcom is the authorized Ziwo partner in the UAE, and so, it can offer you the entire range of services and solutions that this innovative and cutting-edge contact center software has to offer.

An Overview of the Solutions of the Ziwo Call Center in the UAE

With Ziwo in the UAE, you can manage phone calls, SMS conversations, and WhatsApp altogether with full API and CRM Plugins. This software has a number of state-of-the-art features that can contribute to maximizing the performance of your call center. Also, automatic call and message distribution is facilitated by this application. 

  • With the Call Masking feature, you can maintain the complete privacy of your customers and at the same time, offer impeccable services in a hassle-free way.

  • With the Call Tracking feature, you can effortlessly evaluate the success of your sales and marketing campaigns.

  • With Call Data Record, you can improve the performance and productivity of your agents and heighten the level of customer satisfaction as well.

  • With the End Call Survey, you can assess your customers’ on-call experiences and also, learn whether they are satisfied with your services or not.

  • With the 3 unique modes of the Call Whispering feature, you can listen, whisper, and resolve your customers’ queries in real-time.

  • With the Roaming Agent feature, you can reach your customers from anywhere and at any time via your roaming agents.

Install a Ziwo Call Center in the UAE with Siemcom

Siemcom maintains the highest standards of services and solutions that are very cost-effective. The out-and-out efforts of the experienced, qualified, and capable teams of professionals of this company have earned them a reputation in the modern industrial world.